DOCK ACCENTS

Payment Methods:

1)  Online Credit Card Payment (Visa / MC/ AMEX / Discover)

2)  Mail-in Company, Personal or Government Check
     *Orders will not be processed and shipped until funds have been received. 
       *COD orders will be considered for business accounts with payment method: Cashier's Check.

3)  PayPal (Pay using your existing PayPal account)

4)  Phone Orders using a credit card.

SALES TAX APPLICABLE  TO ORDERS SHIPPED WITHIN OR TO THE STATE OF VIRGINIA (5%)
(All other states are Tax-Free!)

Product Returns:

Dock Accents will accept returns up to 30 days from the date of purchase (no returns are accepted after 30 days).  Products must be damage free and packaged in the original packaging with all paper work such as assembly instructions, etc. (if applicable).  Please contact us before returning any items so we can expedite the refund process and give you the appropriate return address(es).  If you paid by credit card or PayPal, we will issue a refund back to your card once the product(s) is returned. All returns will be refunded  minus original shipping costs plus a 10% restocking fee. The customer is responsible for the return shipping charges as well, except in cases of damaged products. 

If you receive an item that has manufacturer defects or shipping damage, a Call Tag or other arrangements will be made with the carrier to pick the item up.  We will issue a refund for the order or product(s) in full  or ship another product to you.  You will need to make pre-arrangements with Dock Accents  regarding options.

If you receive an order and simply wish to return it because you don't want or need it anymore (having not used or installed the product), then you are responsible for shipping it back and we will issue a refund for the order or product minus original shipping costs.

CUSTOM MADE ORDERS are non-refundable unless cancellation is made within 24 hours of placing the order.  Special custom orders include but are not limited to: power centers, aluminum ramps, floating docks, or custom dock lights.

Please make sure to get tracking services when returning a product(s).  In case of loss or theft, we need to know you attempted to return the item in order to give you credit. 

Ship Product Returns to:

Dock Accents, Inc. 
11002 General Puller Hwy.
Hartfield, VA  23071

For an item to be returnable, it must be free of major scratches, rips, nails or screw holes and be in resell condition.   Please read the descriptions and information provided on the site carefully before purchasing.  If you need help or have any questions, please contact us at 1-804-776-7710 or email us:  info@dockaccents.com  before ordering.  We're here to help and we want you to make informed purchasing decisions when buying from Dock Accents, Inc.

Product Exchanges:

If you receive a product that is damaged already (from shipping or manufacturer defects) and want to exchange it for a new one, Dock Accents will issue a Call Tag or make arrangements with the carrier to pick up the damaged or defected item(s) and then ship the new item(s) at Dock Accents' expense to you.

If  Dock Accents shipped the wrong items in your order, Dock Accents will issue a Call Tag or make arrangements with the carrier to pick up the incorrect order and then ship the correct order to you at Dock Accents' expense.

If you, the customer, ordered the wrong item(s), the expense of sending the incorrect item(s) back to  Dock Accents is  the responsibility of the customer.  In turn, Dock Accents will either exchange the incorrect item for the correct item or refund as noted above.  Any price differences incurred with the exchange will be adjusted and shipping charges applied accordingly. 

PRIVACY NOTICE

This privacy notice discloses the privacy practices for www.dockaccents.com.  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

1.  What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.  What choices are available to you regarding the use of your data.  

3.   The security procedures in place to protect the misuse of your information. 

4.   How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

-          See what data we have about you, if any.

-          Change/correct any data we have about you.

-          Have us delete any data we have about you.

-          Express any concern you have about our use of your data.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

 Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted using Versign/PayPal, our secure payment processor. to securely process your financial data.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

 Business Associate Application (if applicable)

In order to become a business associate of Dock Accents, a user must first complete the business application form. Information (such as name and email address) is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-219-0012 or via email: info@dockaccents.com.

 Dock Accents is located at 11002 General Puller Hwy, Hartfield, Va. 23071. Store hours are Monday – Friday 9:00 to 5:00 and Saturday by appt. For more information or driving directions, contact the Sales Department at 804-776-7710 or FAX: 804-776-7712.
Email:  info@dockaccents.com