Thank you for all your patience and help getting my order to me in such a short time! You provided excellent customer service. If you were an Amazon merchant, I would rate you 5 stars! The piling cap is just right for our application. We are creating a "rocket ship" for our church VBS and it makes a perfect nose cone. It was a pleasure doing business with you.
Thank you for everything you did to help with our dock!
I have received the cap for my vertical 15 inch (15 1/4' OD) sewer pipe/fountain pump pipe. The 15 1/2 is a perfect fit with a wiggle room to remove it easily for winter pump extraction, yet tight enough to keep debris out. I wanted to thank you very much for the follow-up to make sure I had what I needed. It could have very easily not worked. Your time in contacting me was an excellent example of customer service. I hope to do business with you again some-day if I ever build my lake or if anybody is looking for the products Dock Accents represents.
Awesome people, awesome work. I will do business with them again.
Needed a floating dock system to be able to deal with tidal changes of two plus feet to both store and launch heavy 100 lb fishing kayaks. Existing fixed dock required between 3’ and 5’ drop to the water. Of all the local providers, Dock Accents was the most responsive. They were responsive in terms of how fast they returned my call, scheduled a visit to understand my needs, price and scheduled delivery and installation. Working with Charlotte and her family, Billy and Dylan was fun. But they are cordial and professional at the same time. But most important, they met my requirements: schedule, cost, and quality. So much so that I recommended them to my brother, and he also bought from them.
Very impressed with the customer service I received from Dock Accents. Charlotte helped me with the right hardware for my floating dock! Will be doing business again in the near future.